330k Terms & Conditions
Platform Rules for Bangladesh Players

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 330k ("the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at 330k.io. These Terms govern all aspects of your relationship with 330k, including account registration, deposits, withdrawals, gameplay, bonus participation, and customer support interactions.

By completing the registration process and creating a 330k account, you expressly acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. You also acknowledge that you have read and agreed to the 330k Privacy Policy, which is incorporated into these Terms by reference.

These Terms are written in English and shall be interpreted in accordance with their plain English meaning. In the event of any conflict or ambiguity, 330k's interpretation of the relevant clause shall be final and binding, subject to the dispute resolution procedure described in Section 12 of these Terms.

These Terms apply to all players accessing 330k from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Rangpur, Mymensingh, Barisal, and all other regions of Bangladesh. It is the Player's sole responsibility to ensure that accessing and using online gaming services is lawful in their jurisdiction before registering an account.

2. Eligibility & Age Verification

To register and maintain an active account on the 330k platform, you must satisfy all of the following eligibility criteria at all times:

1. You are at least 21 years of age.
2. You are a natural person (not a corporation, trust, or other legal entity).
3. You are accessing 330k on your own behalf and not as an agent or representative of any third party.
4. You do not currently have an active or suspended 330k account under any other name or identity.
5. You have not previously been self-excluded from the 330k platform or any other online gambling platform under a mutual exclusion agreement.
6. You are not a current employee, contractor, director, officer, or close family member of a 330k employee in a role that may create a conflict of interest.
7. You have the legal capacity to enter into a binding contract under the laws applicable to your location.

Age Verification Process

All new 330k accounts undergo a Know Your Customer (KYC) verification process. You will be required to submit a valid government-issued photo identification document — either a Bangladesh National ID card (NID) or a valid passport — along with a recent proof of address document. Accounts that fail to complete KYC verification within the time period specified by 330k may have their withdrawal functionality suspended until verification is complete.

If at any time 330k has reasonable grounds to believe that a Player is under 21 years of age, 330k reserves the right to immediately suspend the account, freeze the account balance, and conduct a full age verification review. If it is confirmed that the Player is under 21, the account will be permanently closed and any deposits returned via the original payment method, minus any winnings generated during the period of underage access.

3. Account Registration & Security

Registration

To use the 330k platform, you must create an account by completing the registration form accurately and truthfully. You agree to provide your real full name, date of birth, valid mobile number, and any other information requested during the registration process. Providing false or misleading information constitutes a material breach of these Terms and may result in immediate account suspension.

Each individual may hold only one (1) registered account on the 330k platform at any time. Where 330k detects the existence of multiple accounts held by the same individual — whether identified through shared payment methods, device fingerprints, IP addresses, or document matching — all associated accounts will be suspended pending investigation. Confirmed duplicate accounts will be permanently closed and any associated bonus balances forfeited.

Account Security

You are solely responsible for maintaining the confidentiality of your 330k account credentials, including your username, password, and any OTP codes sent to your registered mobile number. You must not share your login credentials with any other person. 330k will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

You must notify 330k's support team immediately via WhatsApp if you believe your account has been compromised or accessed without your authorisation. 330k may temporarily suspend your account as a precautionary measure pending a security review.

Account Currency

All 330k accounts are denominated in Bangladeshi Taka (BDT). Account balances, deposit amounts, withdrawal amounts, bet stakes, and winnings are all displayed and processed in BDT. No currency conversion fees are applied by 330k on BDT transactions.

4. Deposits & Withdrawals

Accepted Payment Methods

330k accepts deposits and processes withdrawals through the following payment methods: bKash, Nagad, Rocket, and Upay. These are the only payment methods currently supported. 330k does not accept cash deposits, bank drafts, or international payment cards. Payment method availability may vary and is subject to change without prior notice.

Deposit Terms

• The minimum deposit amount is ৳100 per transaction.
• Deposits are credited to your 330k account balance in real time upon confirmation from the payment provider.
• 330k does not charge any fee on standard deposits. Your mobile wallet provider may apply their own transaction charges, for which 330k accepts no liability.
• You may only deposit funds from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• 330k reserves the right to request documentary evidence that a deposit originates from a payment account in the Player's own name before processing any associated withdrawal.

Withdrawal Terms

• The minimum withdrawal amount is ৳500 per transaction.
• Withdrawals are processed to the same payment method used for the Player's most recent deposit unless otherwise agreed with the support team.
• Withdrawals for fully verified accounts are typically processed within one to four hours during normal operating hours.
• 330k reserves the right to carry out additional verification checks before processing any withdrawal. These checks may extend processing time by up to 48 hours in exceptional cases.
• Bonus funds that have not met the applicable wagering requirements may not be withdrawn and will not be included in any withdrawal request.
• 330k reserves the right to void any winnings that are determined to have resulted from a technical error, game malfunction, or breach of these Terms.

5. Bonuses & Promotions

From time to time, 330k may offer bonuses, free spins, deposit matches, cashback, and other promotional incentives to eligible players. The following general terms apply to all 330k bonuses unless a specific promotion's terms state otherwise:

• All bonuses are subject to wagering requirements, which will be clearly stated in the individual promotion's terms at the time the offer is presented.
• Bonus funds are credited to a separate bonus wallet and are not available for withdrawal until all applicable wagering requirements have been satisfied in full.
• Winnings generated from bonus funds may be subject to a maximum withdrawal cap, which will be stated in the individual promotion's terms.
• 330k reserves the right to withdraw any bonus offer from a Player at any time if there is evidence of bonus abuse, which includes but is not limited to: placing low-risk, mathematically calculated bets to clear wagering requirements; using multiple accounts to claim the same bonus; or providing false information to qualify for a promotion.
• Bonuses are intended for personal recreational use only and may not be transferred between players or accounts.
• 330k reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, provided that this does not adversely affect the rights of players who have already claimed and are actively clearing a bonus in good faith.

6. Gameplay Rules

The 330k platform offers casino games, crash games, live dealer tables, and sports betting markets. The following rules apply across all product categories:

Casino Games & Crash Games

All casino and crash games available on the 330k platform use certified Random Number Generator (RNG) technology or, in the case of live dealer games, physical dealing and spinning equipment overseen by live studio dealers. Game outcomes are determined independently of any player action beyond the placement of a bet. Return-to-Player (RTP) percentages for each game are determined by the game provider and may be found in the individual game's information panel.

In the event of a game malfunction, disconnection, or technical error that results in an ambiguous or incomplete game round, 330k will review the relevant server logs and, where applicable, void the round and return the staked amount to the Player's balance. Winnings generated during a confirmed technical malfunction will not be paid.

Sports Betting

Sports betting markets, including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), football, and kabaddi, are offered at odds determined by 330k. All bets are accepted subject to the maximum stake limits applicable to each market. 330k reserves the right to refuse or limit any bet without providing a reason.

In-play bets are accepted in real time and are binding upon confirmation. A bet confirmation message will be displayed on screen and stored in your bet history upon acceptance. Bets that are placed but not confirmed due to connectivity issues are not binding and the staked amount will be returned to the Player's balance.

Where a sporting event is postponed, abandoned, or otherwise fails to produce a result within 48 hours of the scheduled start time, all bets placed on that event will be voided and stakes returned, unless 330k's specific market rules state otherwise.

7. Prohibited Conduct

The following activities are strictly prohibited on the 330k platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balance, and reporting to relevant authorities where applicable:

• Registering more than one account on the 330k platform.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using a stolen, borrowed, or third-party payment method for deposits or withdrawals.
• Engaging in any form of collusion with other players or 330k staff members to gain an unfair advantage.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with casino games without human oversight.
• Exploiting software bugs, game glitches, or pricing errors to generate guaranteed profit — commonly known as "advantage play" in the context of platform errors.
• Attempting to circumvent geo-restrictions, age verification, or identity verification requirements through the use of VPNs, proxies, or false documentation.
• Using the 330k platform for any money laundering, fraud, or other financial crime purpose.
• Engaging in harassment, abusive language, or threatening behaviour toward 330k staff or other players.
• Accessing the 330k platform in any jurisdiction where online gambling is explicitly prohibited by applicable law.

8. Privacy & Data Protection

330k collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at 330k.io/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by 330k includes, but is not limited to: your full name, date of birth, mobile number, device information, IP address, transaction history, and gameplay data. This data is used for account management, KYC verification, fraud prevention, responsible gaming monitoring, and the delivery of promotional communications to which you have opted in.

330k will not sell, rent, or share your personal data with unaffiliated third parties for their own marketing purposes. Data may be shared with third-party service providers who support the operation of the platform (such as payment processors and KYC verification providers) under strict data processing agreements. For full details, please refer to the Privacy Policy.

9. Responsible Gaming

330k is committed to promoting safe and responsible gambling. We provide a suite of responsible gaming tools that players can access at any time from their account dashboard. These tools include:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you deposit into your 330k account.
• Loss Limits: Restrict the total amount you can lose over a specified period.
• Session Time Reminders: Receive alerts after you have been logged in and playing for a specified duration.
• Cool-Off Period: Temporarily suspend your account for a period of 24 hours up to 7 days without permanently closing it.
• Self-Exclusion: Permanently or temporarily exclude yourself from the 330k platform for a minimum period of 30 days, with options up to permanent closure.

If you are concerned that gambling is negatively affecting your finances, relationships, or mental health, please contact our support team immediately. Free, confidential help is also available at begambleaware.org and gamblingtherapy.org. For more detail on 330k's responsible gaming programme, please visit 330k.io/responsible-gaming.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 330k's total aggregate liability to any Player in connection with these Terms or the use of the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total net deposits made by that Player to their 330k account in the 30-day period immediately preceding the event giving rise to the claim.

330k shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to a Player's use of or inability to use the 330k platform, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure.

330k does not warrant that the platform will be available without interruption, that it will be error-free, or that defects will be corrected. The platform is provided on an "as is" and "as available" basis. 330k shall not be liable for any losses arising from temporary platform outages, maintenance windows, third-party payment provider failures, or connectivity issues beyond 330k's reasonable control.

11. Account Termination

Termination by the Player

You may close your 330k account at any time by contacting the support team via WhatsApp. Upon receiving a valid closure request, 330k will process any pending verified withdrawal of your real-money balance before closing the account. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

Termination by 330k

330k reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any clause of these Terms & Conditions.
• Confirmed or suspected fraudulent activity, money laundering, or other financial crime.
• Failure to complete KYC verification within the required timeframe.
• Discovery that the Player does not meet the eligibility requirements set out in Section 2.
• Abusive, threatening, or harassing behaviour toward 330k staff or other players.
• Any other circumstance in which 330k determines, at its reasonable discretion, that continued account access poses a risk to the integrity of the platform or the safety of other players.

Where an account is terminated by 330k for a reason not attributable to Player misconduct, any verified real-money balance will be returned to the Player via the most recent payment method on file, subject to completion of any outstanding identity verification requirements.

12. Disputes & Complaints

330k is committed to resolving all player complaints fairly and efficiently. If you have a dispute or complaint regarding any aspect of your 330k account, gameplay outcome, or financial transaction, please follow the procedure below:

1. Step 1 — Contact Support: Submit your complaint to the 330k customer support team via WhatsApp or live chat, providing full details including your account username, the date and time of the disputed event, and the specific nature of your complaint. Support is available 24 hours a day, seven days a week.
2. Step 2 — Investigation: The 330k support team will acknowledge your complaint within 24 hours and conduct an internal review. Complex disputes involving gameplay data or payment records may take up to 5 business days to resolve.
3. Step 3 — Resolution: 330k will communicate its decision in writing (via the support channel). If the decision is in the Player's favour, the relevant credit or adjustment will be applied to the Player's account within 48 hours of the decision.
4. Step 4 — Escalation: If you are not satisfied with the resolution provided in Step 3, you may request an escalated review by 330k's senior management team. All escalated disputes will receive a final written response within 10 business days.

330k's decision following the escalation process described above shall be final and binding. Disputes that are not submitted within 30 days of the event giving rise to the complaint may not be eligible for review.

13. Amendments to These Terms

330k reserves the right to revise, update, or replace these Terms & Conditions at any time. When material changes are made, 330k will publish the updated Terms on this page with a revised effective date. 330k may also notify players of significant changes via their registered mobile number or through an in-platform notification upon next login.

Your continued use of the 330k platform following the publication of revised Terms constitutes your acceptance of the updated Terms in their entirety. If you do not agree with the revised Terms, you must stop using the platform and close your account before the effective date of the changes.

It is your responsibility to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at 330k.io/terms-conditions.

14. Contact Information

If you have any questions about these Terms & Conditions or any aspect of the 330k platform, you may contact the support team through the following channels. Note that all contact details below are displayed as plain text only and are not clickable links.

For responsible gaming support and self-exclusion requests, you may also contact the team directly via WhatsApp at any hour. Requests for account closures, self-exclusion, or deposit limit reductions are treated as high priority and processed within one hour of receipt during support hours.