Set daily, weekly, or monthly deposit caps in BDT directly from your account settings. Limits take effect immediately and help you manage your spend responsibly.
Take a short break from gambling for 24 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — no deposits, no bets, no exceptions.
Request a permanent or long-term self-exclusion for a minimum of 6 months. Once active, the exclusion cannot be reversed until the selected period expires.
Define the maximum amount in BDT you are willing to lose over a given period. Once the limit is reached, betting is automatically paused until the period resets.
Enable in-session reminders that display how long you have been playing and how much you have wagered, helping you stay aware of your activity in real time.
Every 330k account undergoes mandatory identity and age verification. No player under 21 years of age may access real-money games or withdraw funds under any circumstances.
Our Commitment to Responsible Gaming
At 330k, responsible gaming is not a checkbox — it is a core pillar of how we operate. We genuinely believe that sustainable, enjoyable gambling is only possible when players maintain full control over their time and money. Our platform has been designed from the ground up with player protection features that are easy to access, understand, and act on, regardless of whether you play from Dhaka, Chittagong, Sylhet, or any other part of Bangladesh.
We understand that gambling, when approached carelessly, can develop into a harmful habit. That is why 330k invests continuously in tools, processes, and trained support staff whose role is specifically to assist players who may be at risk. Every member of the 330k support team is briefed on responsible gaming protocols and is empowered to act swiftly if a player raises concerns about their own or a family member's gambling behaviour.
330k's responsible gaming framework is built around four guiding principles: prevention (keeping at-risk players from developing problems in the first place), early identification (spotting warning signs before harm escalates), intervention (providing the right tools and support at the right moment), and recovery (supporting players who choose to step away and seek help). These principles shape every decision we make about how 330k is designed, marketed, and operated.
Gambling at 330k — whether on cricket betting, slot games, live casino, crash games like Limbo, or any other product — is intended solely as a form of entertainment. The outcome of every game is determined by a certified random number generator or live event result. No system, strategy, or pattern of play can guarantee a profit. Please never gamble with money you cannot afford to lose, and never view gambling as a way to repay debts or supplement your household income.
Player Protection Tools
330k provides a comprehensive suite of player protection tools, all accessible directly from your account dashboard. These tools are available free of charge to all registered players and can be activated without needing to contact customer support — though our team is always on hand to assist if you prefer to make changes through them.
| Tool | What It Does | How to Activate | Status |
|---|---|---|---|
| Daily Deposit Limit | Caps total BDT deposits within a 24-hour rolling period | Account Settings → Limits | Available |
| Weekly Deposit Limit | Caps total BDT deposits within a 7-day rolling period | Account Settings → Limits | Available |
| Monthly Deposit Limit | Caps total BDT deposits within a 30-day rolling period | Account Settings → Limits | Available |
| Daily Loss Limit | Pauses play automatically once net losses reach your set threshold | Account Settings → Limits | Available |
| Session Time Limit | Alerts you and optionally logs you out after a defined session duration | Account Settings → Reality Check | Available |
| Time-Out (24h – 30d) | Suspends account access for a short-term cooling-off period | Account Settings → Time-Out or via Support | Available |
| Self-Exclusion (6m – 5yr) | Permanently closes account access for a minimum of 6 months | Contact Support — WhatsApp or Email | Available |
| Reality Check Reminders | In-session pop-up displaying time played and amount wagered | Account Settings → Reality Check | Available |
Any request to reduce a deposit or loss limit takes effect immediately. Any request to increase a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetric design ensures that players acting impulsively cannot instantly raise their own limits in the heat of a session.
Age Verification — 21+ Strictly Enforced
330k operates a strict 21+ age policy across all products and all regions of Bangladesh. Age verification is mandatory for every account and is conducted as part of the standard KYC (Know Your Customer) process. No player may make a real-money deposit, place a bet, spin a slot, or withdraw funds until their identity and date of birth have been verified against a valid government-issued document.
Accepted documents for age and identity verification include the Bangladesh National Identity Card (NID), a valid Bangladeshi passport, and a valid Bangladesh driving licence. Documents must clearly show the player's full legal name, date of birth, and photograph. Verification is typically completed within 24 hours of document submission.
330k also encourages parents and guardians to use parental control software to prevent underage access to online gambling platforms. If you suspect that a person under the age of 21 has created or is using a 330k account, please contact our support team immediately via WhatsApp or email. We will investigate and close any such account without delay, and will return any deposited funds to the payment method on record.
Answer the following questions honestly to help you evaluate whether your gambling habits remain healthy and in control.
Are You Gambling Responsibly?
If you answer "Yes" to three or more of the questions below, we strongly encourage you to use one of 330k's player protection tools or to contact our support team for a confidential conversation.
Setting Your Limits — Step by Step
Setting personal limits at 330k is straightforward. The following steps guide you through the process of configuring your deposit, loss, and session time limits from within your account dashboard.
Self-Exclusion — Taking a Longer Break
If you feel that a short time-out is not sufficient and you need a more substantial break from gambling, 330k's self-exclusion program allows you to close your account for a defined period of between 6 months and 5 years, or permanently. Self-exclusion is a serious and irrevocable commitment — once the exclusion is active, it cannot be reversed or shortened, regardless of the reason.
To request self-exclusion, please contact the 330k support team directly via WhatsApp (+880 1700 330000) or email (support at 330k.io). Our support agents are trained to handle self-exclusion requests with empathy and without judgment. Once your request is confirmed, your account will be suspended within 24 hours, all pending withdrawal requests will be processed to your registered payment method, and you will be added to 330k's internal exclusion registry.
During a self-exclusion period, 330k will not send you any promotional communications, bonus offers, or marketing materials. If you attempt to register a new account during an active exclusion period, it will be identified and closed as part of our duplicate account detection process.
Once a self-exclusion is activated, 330k will not reinstate account access before the selected exclusion period ends — regardless of any subsequent request made by the player. This policy exists to protect you. If you are struggling, we strongly encourage you to choose the longest exclusion period you believe you need.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, education, or background. Recognising the warning signs early significantly improves the outcome for those who seek help. The following behaviours may indicate that gambling has moved from entertainment to a problem that requires attention:
- Spending more money on gambling than you can afford, leading to financial stress or debt.
- Gambling in secret or lying to family and friends about how much time or money you spend.
- Using bKash, Nagad, or Rocket to make gambling deposits that were originally earmarked for household expenses, rent, or savings.
- Feeling a strong urge to gamble when you are stressed, bored, lonely, or upset — using gambling as an emotional coping mechanism.
- Repeatedly trying to win back losses ("chasing"), leading to progressively larger bets.
- Neglecting work, studies, family time, prayers, or other important life commitments because of gambling.
- Feeling guilty, ashamed, or distressed after gambling sessions, yet continuing to gamble.
- Borrowing money from friends, family members, or informal lenders to finance gambling activity.
If you recognise any of these patterns in your own behaviour, please reach out — to our support team, to a trusted person in your life, or to one of the independent support organisations listed below. There is no shame in seeking help, and early action makes recovery significantly more achievable.
The following independent organisations provide free, confidential support for people affected by problem gambling. All contact details are displayed as plain text only and are not clickable links.
Contact Our Support Team
If at any point you feel that your gambling is becoming a problem, or if you simply want to discuss your account settings, limits, or self-exclusion options, please do not hesitate to reach out to the 330k responsible gaming support team. All enquiries are handled with complete confidentiality and without judgment.
Email: support at 330k.io
WhatsApp: +880 1700 330000
Hours: 24 hours a day, 7 days a week, including Eid and public holidays
Language: English
Response time: Immediate via WhatsApp; within 24 hours via email
Display only — not clickable links
When contacting us about a responsible gaming matter, you do not need to provide extensive detail if you are not comfortable doing so. Simply stating that you would like to discuss your account limits or request a time-out is sufficient. Our support agents are trained to guide you through the process calmly and efficiently.
Play with Confidence at 330k
Responsible gaming tools are in place to protect you at every step. Explore our games knowing that 330k has your best interests at heart — and that help is always one message away.